Get a full refund if your order doesn’t arrive as described, including loss or damage in transit.
Arrival delay: Claim for $5 if your domestic package is not delivered within 10 days since fulfillment (30 days for international package).
Damage:Claim for up to the full value of your purchase if your items are damaged in transit.
Loss: Claim for the full value of your purchase if your domestic package is not delivered before the 30th day since fulfillment (60th day for international package).
Worry-Free Purchase also includes carbon offsets for carbon emissions produced within the recipient’s destination country .
Visit Seel Resolution Center to easily resolve your package issues if any of the above happens. Please note: Worry-Free Purchase is a value-added service offered by Seel. Please don't purchase it as a stand-alone item.
**Black Friday Sitewide 20% Off offer excludes Air 1 pumps, gift cards, and Worry-Free protection plans. Discounts cannot be applied to these item
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All Momcozy.com standard shipping rates and policies apply to all items when shipped to the United States, United Kingdom, Canada, Australia, Saudi Arabia, France, Germany, and some EU Countries including free shipping on qualifying orders. For other countries, please get in touch with our customer service before placing the order.
The time frame of order delivery is divided into two parts:
●Processing time: 1-2 business days
●Shipping time: 3-8 days (excluding weekends and holidays).
We stand behind our products. If you don’t love it, exchanges and returns are available in 30 days.
30-Day No-Reason Return Policy
Momcozy offers a 30-day no-reason return policy for unused and unopened products with intact packaging. Returns must include all original accessories and proof of purchase. Customers are responsible for return shipping costs, and original shipping fees are non-refundable. Clearance items and non-Momcozy branded products are excluded from this policy.
Exchange Policy
Non-Quality Issues: Within 30 days of receipt, unused products may be exchanged for reasons such as size mismatch, with the return shipping cost to be borne by you.
Quality Issues: If a product is damaged due to quality issues within the warranty period, please contact our customer service team for assistance. They will provide you with a solution that best suits your needs.
If you have any problems or malfunctions during use, please contact us at support@momcozy.com, and please allow up to 24 business hours for a response to your question.
At Momcozy, we want you to feel confident in your purchase. That's why we offer a 1-year warranty (2 years in the EU) on most battery-operated products. The warranty covers failures caused by non-human factors, such as manufacturing defects or internal malfunctions under normal use. Simply keep your proof of purchase and contact us if you experience any issues within the warranty period. We'll work with you to find a solution, whether it's a repair, replacement, or refund.
Some exclusions apply, such as damage caused by misuse or unauthorized modification. For more details, please see our full warranty policy.
Generated by AI from 81 most recent customer reviews
Last updated 8 months ago
Customers say this product arrives in good condition and on time in most cases. Some mention shipping delays or damaged packaging, though these seem to be rare occurrences. Many reviews highlight the comfort and ease of use, particularly for the wearable items. While some users report issues with fit and functionality, like leaking or suction problems, most find these products user-friendly and convenient. Common feedback includes appreciation for the hands-free design and comfortable materials. The insurance option gives many shoppers extra peace of mind during shipping. A few customers note challenges with customer service response times and return processes. Interestingly, several reviewers mention becoming repeat customers after positive experiences. The fit seems to vary among users - while some find it perfect, others say it's a bit bulky or not as supportive as expected. First-time users often express pleasant surprise at how useful they find these items.
It felt worry free to buy something by momcozy. I am happy that I did not had to use it because everything came in one piece.
K
Kayla
Verified Buyer
Reviewing
Worry-Free Purchase
I recommend this product
Rated 5 out of 5 stars
5 months ago
MATERNITY Belly Band
Absolutely love this design of this belt. Perfectly seamless. Helps this pregnancy be alot smooth and less painful. My baby girl is low and cuts of blood and causes swelling in lower legs. Wish I had one for my first pregnancy.
D
Daniel
Reviewing
Worry-Free Purchase
I recommend this product
Rated 5 out of 5 stars
5 months ago
5 Stars
Came quickly, feels cozy and as advertised. My shoulders and hips have felt a lot better in the few days I've used it. We'll see how it holds up.
JG
Jill G.
Verified Buyer
Reviewing
Worry-Free Purchase
I recommend this product
Rated 5 out of 5 stars
5 months ago
Gift for my daughter and first grandson
My daughter loves this carrier and so does baby Boston! They are able to take dogs for walks and run errands without any worries. Mom is happy and so is the baby!
E
Ego
Reviewing
Worry-Free Purchase
I recommend this product
Rated 5 out of 5 stars
6 months ago
5 Stars
Love this feature
K
Karen
Reviewing
Worry-Free Purchase
I recommend this product
Rated 5 out of 5 stars
6 months ago
5 Stars
I liked the design and the fabric is beautiful and of good quality