Return & Exchange

Quick Links:
About Return

I. Order Cancellation

We understand that plans can change, and Momcozy is committed to offering a flexible cancellation policy.
If you wish to cancel your order, please contact us at support@momcozy.com before your order ships. We’ll make every effort to process your request and issue a full refund.

If your order has already shipped, please reach out to us as soon as possible—we’ll guide you through the return and refund process.

II. 30-Day Risk-Free Return Policy

1. Return Window

Shop with confidence—Momcozy offers a 30-day return period with no explanation required. You may request a return within 30 days of receiving your order.

2. Return Eligibility

  • Condition:Items must be brand new, unused, unopened, and returned in their original packaging.
  • Accessories & Gifts: All included accessories and free gifts must be returned.
  • Shipping Fees: Return shipping costs are the customer’s responsibility. Original shipping fees are non-refundable.
  • Proof of Purchase: A copy of the official receipt or order confirmation is required to process your return.
  • Exclusions: Clearance items and non-Momcozy branded products are not eligible for return under this policy.

III. Return Process

Contact Customer Service: Email support@momcozy.com to check the return conditions, providing your order number and a brief description.

Obtain Approval: Customer service will respond within 24 hours and send you the return instructions.

Safely Return: Pack and send the item back as instructed. It’s recommended to insure the shipment and bear the return shipping costs.

Refund Processing: Once we receive the returned item, we will process the refund within 5 business days.

Tip: We are committed to ensuring you have a pleasant Momcozy experience. To ensure a smooth return process and resolve your issues promptly, we recommend contacting our support team before returning any products. We do not accept returns without prior approval from the support team. Thank you for your understanding.

About Exchange

I. Exchange Rule

Non-Quality Issues: Within 30 days of receipt, unused products can be exchanged for reasons such as size mismatch, with the return shipping cost to be borne by you.

Quality Issues: If a product is damaged due to quality issues within the warranty period, please contact our customer service team. We will provide you with a solution that suits your needs.

II. Quality Issue Verification

Please provide your order number, clear photos or videos of the product issue, and a detailed description to facilitate quick processing.

III. Exchange Process

Contact Customer Service: Email support@momcozy.com to checkthe exchange rule, providing your order number and a brief description.

Obtain Approval: Customer service will respond within 24 hours and send you the exchange instructions.

Safely Return: Pack and send the item back as instructed. It’s recommended to insure the shipment and bear the exchange shipping costs.

Refund Processing: Once we receive the returned item, we will process the refund within 5 business days and send out the new item as quickly as possible.

Tip: We are committed to ensuring you have a pleasant Momcozy experience. To ensure a smooth exchange process and resolve your issues promptly, we recommend contacting our support team before returning any products. We do not accept returns without prior approval from the support team. Thank you for your understanding.

About Refund

I. Refund Turnaround Time

Once your refund request is approved, the amount will be credited back to your original payment method within 5 business days.

II. Refund Details

Order Cancellation: A full refund will be issued for orders canceled before shipment.

Returns:The refund amount will be processed after deducting original shipping fees and taxes. Return shipping costs are the responsibility of the customer.

Warranty Claims: For products that meet the warranty conditions, a full or partial refund will be issued upon approval by the Momcozy team. Please note that original shipping fees and taxes are non-refundable.

Note: All refunds will be credited to the original payment method only. If you have any questions, feel free to contact our customer service team.