Warranty Policy
Understanding Your Warranty with Momcozy: Peace of Mind with Your Products
I. Warranty Period
Global Standard: Two years for Poland. (this warranty applies only to the country information provided when placing the order)
Warranty period is calculated from the time the package is delivered.
II. Warranty Coverage
Covers failures caused by non-human factors, including most battery-operated products. However, the following situations are excluded:
- Improper use, rough handling, unauthorized repairs, etc.
- Normal wear and tear, including parts that may wear down over time (e.g., batteries, breast pump accessories), accidental damage, and misuse.
- Products purchased through unofficial channels.
- Inability to provide valid proof of purchase.
- Second-hand products, freebies, and out-of-warranty items.
III. Warranty Process
Keep your proof of purchase, provide photos or videos of the issue, and contact support@momcozy.com. We will offer one of the following solutions:
- Send you a replacement of the same model.
- Exchange for another product of equal value.
- Full or partial refund based on the situation.
IV. About Refunds
If you're looking for detailed information on refunds, please visit our Return and Exchange Policy.