PureHug Ergonomic Baby Carrier

All Momcozy.com standard shipping rates and policies apply to all items when shipped to the United States, United Kingdom, Canada, Australia, Saudi Arabia, France, Germany, and some EU Countries including free shipping on qualifying orders. For other countries, please get in touch with our customer service before placing the order.

The time frame of order delivery is divided into two parts:

●Processing time: 1-2 business days

●Shipping time: 3-8 days (excluding weekends and holidays).

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30-Day No-Reason Return Policy

Momcozy offers a 30-day no-reason return policy for unused and unopened products with intact packaging. Returns must include all original accessories and proof of purchase. Customers are responsible for return shipping costs, and original shipping fees are non-refundable. Clearance items and non-Momcozy branded products are excluded from this policy.

Exchange Policy

Non-Quality Issues: Within 30 days of receipt, unused products may be exchanged for reasons such as size mismatch, with the return shipping cost to be borne by you.

Quality Issues: If a product is damaged due to quality issues within the warranty period, please contact our customer service team for assistance. They will provide you with a solution that best suits your needs.

If you have any problems or malfunctions during use, please contact us at support@momcozy.com, and please allow up to 24 business hours for a response to your question.

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At Momcozy, we want you to feel confident in your purchase. That's why every product comes with warranty coverage — up to 3 years, depending on the product category. The warranty covers failures caused by non-human factors, such as manufacturing defects or internal malfunctions under normal use. Simply keep your proof of purchase and contact us if you experience any issues within the warranty period. We'll work with you to find the best solution, whether it's a free replacement part, a replacement unit, or a refund.

Please note that warranty periods vary by product category: strollers carry the longest coverage (3 years), followed by battery-operated products (2 years), while textiles, home & travel products, and accessories have shorter warranty terms. Some exclusions apply, such as damage caused by misuse or unauthorized modification. For the exact coverage of your product, please see our complete warranty policy.

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